RETURNS &
CANCELLATIONS
LAST UPDATED: 23 OCTOBER 2026
BEFORE SALES OPEN
OZVANO is not accepting orders yet. The operational returns policy, including the return address and contact channels, will be completed before checkout is enabled.
CANCELLING AN ORDER
Once sales open, contact us promptly if you wish to cancel or change an order. Dispatch may affect whether a change can be made, but it does not remove any statutory cancellation or withdrawal right.
RETURNS & EXCHANGES
Before purchase, we will publish the return notification period, how to send items back, any applicable return costs and exchange arrangements. Please keep items and packaging in good condition. Product-condition rules will not limit rights relating to faulty or misdescribed goods or other mandatory rights.
FAULTY, DAMAGED OR WRONG ITEMS
Contact us with the order number and a description of the issue; photographs can help. We will arrange an appropriate remedy under applicable law. A short reporting request will not replace a longer legal claim period.
REFUNDS
Eligible refunds will be returned to the original payment method unless another lawful method is agreed. The applicable refund deadline, treatment of original shipping charges and any lawful deductions will be disclosed before sales open. Store credit will not replace a monetary refund where the law requires one.
YOUR CONSUMER RIGHTS
Nothing on this website excludes mandatory cancellation, withdrawal, refund or product-guarantee rights. Where applicable law provides longer periods or additional rights, those rights apply. Limited drops and discounted products are not automatically excluded from statutory rights.
CONTACT
For help, contact @wearozvano on Instagram ↗. Please do not send payment details or identity documents in a message.